Helpdesk Engineer Job at Prescient Solutions, Sycamore, IL

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  • Prescient Solutions
  • Sycamore, IL

Job Description


Title: Helpdesk Engineer

  • Location N/A, Sycamore, IL, 60178, United States
  • Base Pay $45000.00 - $55000.00 / Year
  • Minimum Experience 2 Years

Contact information

  • Name Gemma Goffinet
  • Email ggoffinet@prescientsolutions.com

Description

HELPDESK ENGINEER

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row!

We are looking for a dynamic IT Helpdesk / Help Desk Engineer who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk / Help Desk Engineer, you will:

  • Provide Level 1 support on-site in a primarily Microsoft environment at our client site;
  • Assist with systems administration and projects; and
  • Document and post procedures.

*** Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. ***

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Troubleshoot, Maintain, Upgrade hardware and software;
  • Create and maintain new user accounts, including groups;
  • Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment;
  • Contribute to the planning and design of workstation hardware, software, and application capabilities; and
  • Deliver assigned projects while meeting timelines and budget objectives.

Requirements

  • At least two years of IT related customer service experience in a helpdesk or call center setting;
  • Basic understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols;
  • Strong technical writing skills; and
  • Authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Summary

Benefits include:

  • Medical, Dental, Vision Insurance
  • 15+ days Paid Time Off (PTO)
  • Monthly BYOD expense reimbursement
  • Professional Development
  • Employee Assistance Program
  • Discretionary 401(k) employer contribution

PI5b0396876088-30492-37806179

Job Tags

Work at office, Remote work, Work visa,

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