Position Overview: Service Desk Systems Administrator
The Service Desk Systems Administrator plays a vital role in delivering exceptional technical support and ensuring user satisfaction with all Karpel services and product platforms.
This position is responsible for overseeing and managing incoming support requests, ensuring timely responses, and prioritizing escalated issues. The administrator will help the team meet service level agreements (SLAs) by evaluating the urgency and business impact of each request, ensuring that critical issues are addressed promptly and effectively.
Success in this role requires a proactive mindset, the ability to work independently, and a strong commitment to team collaboration to maintain a cohesive and high-performing support environment.
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Key Responsibilities
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Professional Development Focus Areas
Qualifications
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