Systems Administrator Job at Karpel Computer Systems Inc, Saint Louis, MO

YnNKZzNwNGFtSThrdmsvSWx1VWdnUTNqeFE9PQ==
  • Karpel Computer Systems Inc
  • Saint Louis, MO

Job Description


Description:

Position Overview: Service Desk Systems Administrator

The Service Desk Systems Administrator plays a vital role in delivering exceptional technical support and ensuring user satisfaction with all Karpel services and product platforms.

This position is responsible for overseeing and managing incoming support requests, ensuring timely responses, and prioritizing escalated issues. The administrator will help the team meet service level agreements (SLAs) by evaluating the urgency and business impact of each request, ensuring that critical issues are addressed promptly and effectively.

Success in this role requires a proactive mindset, the ability to work independently, and a strong commitment to team collaboration to maintain a cohesive and high-performing support environment.

________________________________________

Key Responsibilities

  • Respond swiftly to unplanned incidents or service disruptions, restoring functionality with top priority.
  • Collaborate with leadership and engineering teams for advanced technical support.
  • Identify and resolve recurring issues to prevent future escalations.
  • Proactively safeguard client and company data through best practices.
  • Provide coverage during staff shortages, absences, or unexpected workload increases to ensure uninterrupted service.
  • Support project managers during product implementations to ensure a smooth transition and immediate issue resolution.
  • Participate in a 24x7x365 on-call rotation to monitor systems and services, minimizing downtime and maintaining reliability.
  • Manage employee onboarding and offboarding processes efficiently to ensure seamless transitions.
  • Stay up to date with support tools such as Avanan, AutoElevate, PAX8, SentinelOne, and KnowBe4.
  • Apply the six-step troubleshooting methodology to resolve issues and document the resolution process thoroughly.
  • Perform additional duties assigned by leadership.

________________________________________

Professional Development Focus Areas

  • Continuously update technical skills and product knowledge.
  • Make consistent progress toward achieving annual SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound).

Requirements:

Qualifications

  • Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Experience: 2+ years in a technical support or service desk role, preferably in a SaaS or enterprise environment.
  • Technical Skills:
  • Proficiency with Windows OS, Active Directory, and Microsoft 365.
  • Familiarity with remote support tools and ticketing systems.
  • Experience with cybersecurity tools (e.g., SentinelOne, Avanan).
  • Soft Skills:
  • Strong problem-solving and communication skills.
  • Ability to prioritize tasks and manage time effectively.
  • Team-oriented with a proactive, customer-focused mindset.
  • Certifications (preferred): CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.

PIcdef82372a67-37820-37910123

Job Tags

Immediate start,

Similar Jobs

China Global Connections

History Teacher Job at China Global Connections

We are looking for a History Teacher for a High School basedin Shanghai. This is a full-time position starting from the upcoming academicyear in August 2025. About the schoolInternational school located in Shanghais Minhang district.The school rates itself as one of... 

BEPC Inc. - Business Excellence Professional Consulting

HR Systems Data Analyst Job at BEPC Inc. - Business Excellence Professional Consulting

 ...Job Title: HR Operations Data Analyst Location: Newark, NJ (On-site 4 days/week) Employment Type: Temporary Contract W2 Role...  ...governance and system accuracy. ~ Strong problem-solving and analytical skills. ~ Excellent interpersonal and communication abilities... 

ITP (International Talent Partnership)

Electrical Project Manager Job at ITP (International Talent Partnership)

 ...NOW HIRING: ELECTRICAL PROJECT MANAGERS & ESTIMATORS Im currently representing a top-performing and rapidly growing electrical contractor with operations across multiple states and a strong national reputation for quality, safety, and delivery. This contractor has... 

Uncommon Schools

High School Spanish Teacher Job at Uncommon Schools

 ...Company Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester,... 

The Burks Companies

EVS Tech/General Cleaner/Casino Environment/Janitorial Job at The Burks Companies

 ...need to do your job? This Janitorial / EVS Attendant commercial cleaning job starts at $16.50/hour . We have a very comprehensive...  ...older ~ Ability to occasionally lift up to 50 lbs and perform general janitorial tasks including bending, kneeling, reaching, and being...