Senior Associate, Service Transformation Technology Join us to apply for the Senior Associate, Service Transformation Technology role at KPMG US . Overview The KPMG Advisory practice is experiencing rapid growth, driven by increasing client demand. We value adaptability, collaboration, and professional development. Our firm offers extensive training, market-leading tools, and a culture that supports personal and professional growth. If you seek a team-oriented environment where you can make an impact, enhance your skills, and explore new areas, consider a career in Advisory. Responsibilities Lead client engagements related to process improvements and operational analysis for customer-facing services. Collaborate with clients and KPMG teams to ensure timely delivery of project outcomes. Apply consulting expertise and industry knowledge to project execution. Develop client value propositions linking financial metrics to business improvements. Contribute to engagement planning, resource management, and staff development. Qualifications At least three years of management consulting experience, particularly in customer service, contact centers, or digital customer fields, with leadership experience. Bachelor's degree in a related field; MBA preferred. Deep knowledge in areas such as customer service transformation, experience design, workforce management, quality management, and digital platforms. Experience evaluating benchmarks, managing contact center technologies, and implementing improvements. Willingness to travel extensively. Legal authorization to work in the U.S. without sponsorship. Additional Information KPMG offers a comprehensive benefits package, competitive salary, and a commitment to diversity and inclusion. Details about salary ranges and benefits can be found on our website. We recruit on a rolling basis; early applications are encouraged. Equity and Compliance KPMG is an equal opportunity employer, complying with all applicable laws. We do not require vaccination for COVID-19 unless mandated by law. We consider qualified applicants with criminal records in accordance with local ordinances. #J-18808-Ljbffr KPMG US
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