Job Description

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

#BMC-Okana

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Join our Market 56 team as a Resort Coffe Shop Supervisor at OKANA Resort & Indoor Waterpark.

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:

• Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the role

Daily supervision of the food and beverage staff. Maintaining a courteous and efficient operation of the food and beverage assigned area to ensure complete guest satisfaction.

What you will be doing:

• Ability to perform positions including Resort Coffee Shop Attendant.
• Open and close outlet. Supervise staff in absence of Manager.
• Assist with on-going training to ensure standards are being met.
• Interact positively with guests promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. 
• Maintain profitability of outlet to support hotel operations. Control payroll and equipment costs. Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies.
• Utilize POS system to accurately charge guests, and ensure timeliness of food and beverage. 
• Directing and coordinating the activities of all assigned associates and departmental responsibilities in the food and beverage area
• Supporting hotel policies and procedures.
• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.
• Full knowledge and participation in the hotel's Fire, Safety, Security, and Environmental plan and/or committees.
• Perform other duties as assigned.
• Supervise all service personnel including counseling and discipline, to maintain service standards.
• Maintain proper set-up of food and beverage area and enforce uniform and grooming standards of all service personnel daily
• Assist in conducting daily “shift” meetings to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos.
• Ensure all staff has completed daily checklists.
• Read and follow recipes as they pertain to menu production.
• Memorize all production specifications, food presentations, and cooking methods pertinent to menu production.
• Maintain a clean and organized work area.
• Maintain a sanitary environment consistent with the standards of local health department.

What you bring to the role:

• High School diploma or equivalent
• Previous Coffee Shop experience required
• Any previous education, training or experience in Food and Beverage supervision
• Knowledge of Food and Beverage operations, to include appropriate staffing levels, service equipment and guest relations
• Ability to communicate and fully comprehend guest requests and memos
• Ability to work entire shift standing and moving about in the outlet and kitchen areas.
• Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and employees. 
• Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve.
• Able to read client orders, special requests, etc. from POS printer in English.
• Be able to manage multiple tasks simultaneously.

OKANA Resort is part of  Pyramid Global Hospitality , a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

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