Job Description

Description:

Job Description Summary

• This is a dedicated team that contributes to providing expert content/professional leadership on complex Data Measurement & Reporting assignments/projects.
• Delivers analytical and operational reporting, healthcare market trend, risk analysis, business performance measurement and management dashboards of enterprise reporting through the use of Ecosystems and self-service tools across the organization.
• Provides guidance on end-user needs, informs reporting solution design, and fulfills data and measurement requests in support of business priorities.
• Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives quickly to market.
• Focuses on providing thought leadership within Data Measurement & Reporting but works on broader projects, which require understanding of wider business needs and collaboration.
• Recognized internally as a subject matter expert and point of contact for business partners (contracting, clinical, analytics/data science).

Responsibilities

• Root cause analysis of application issues.
• This includes identifying, validating, and documenting issues.
• Effective communication and prioritization of issues with business team and includes testing out solutions and implementing into production.
• Support the Business Intelligence (BI) Solutions Development team for application enhancements and new content.
• Translates customer objectives into requirements understanding and proactively anticipating user needs.
• Engage in operational readiness activities to ensure that project “go-live” is stable and successful
• Work across teams including Data Science, Clinical and Medical Economics to deliver new reporting capability and efficiencies to customers.
• Identify and take ownership of issues with the ability to engage appropriate partners in order to drive to resolution.
• Enforce Service Level Agreements (SLA’s) through effective partnering with upstream data sources to ensure timely and accurate reporting for internal users and customer delivery.
• Enable type Site Reliability Engineering (SRE) by working with stakeholders to identify & define the service level indicators (SLI) and objectives (SLO)
• Work closely with engineering teams on monitoring and performance management tools initiatives to improve system reliability and performance.
• Support ‘big data’, analyze large data sets to identify root cause of reporting issues, rationalize report outcomes, and/or pinpoint opportunities for improved reporting outcomes.
• Experience in identifying operational efficiencies for improving asset performance, availability, and overall reliability for stakeholder consumption.

Skills: Qualifications

• Bachelor’s degree in business administration, health management or Computer Science and Information Systems preferred with 3+ years’ work experience in health care/managed care field with direct responsibility for data analysis and management, relational databases, and reporting.
• Effective leadership having the ability to take ownership, communicate with all Matrix partners, listen to feedback, and have the flexibility to solve problems in an ever-changing workplace.
• Ability to work comfortably with all levels of management including senior level leaders
• Proven ability to navigate in an ambiguous environment.
• Experience in strategic planning, process automation and business applications
• Excellent oral and written communication skills.
• Demonstrated attention to detail, ability to compile and analyze information, and provide resolutions or recommendations for improving operational processes.
• Project management skills and demonstrated ability to work independently while managing multiple projects and priorities.
• Ability to understand complicated concepts and break them down into easy to understand and meaningful information.
• Knowledgeable of Healthcare Data - Member, Provider, Clinical, Claim, and Eligibility Data.
• Hands on experience with strong database querying skills utilizing SQL Server, TOAD, Hadoop, HUE, and SAS (EG) or Teradata required.
• Experience with Amazon Web Services (AWS) and Databricks (DBX).
• Experience with reporting tools such as Excel, LOOKER, Tableau, COGNOS, ServiceNow or SCORE.
• Understanding of software skills such as business analysis, development, maintenance and software improvements.
• Exposure to standard software development practices including agile, deployment pipelines, continuous integrations and continuous delivery.
• Experience in monitoring tools (Splunk, Dynatrace, & CA APM) a plus.
• Experience with Python a plus.
• Site Reliability Engineering (SRE) experiences a plus.

3 Non-Negotiable Skills:

• Experience in querying data from a database
• Excellent verbal & communication skills
• Attention to detail for analyzing data

Education:

BS preferred but HS required with 3 years of experience

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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