Job Description

A finance/banking company is looking for a Bilingual Japanese/English Client Services Representative to join their team in Los Angeles, CA. This position is responsible for addressing customer inquiries on cash management products or related banking services (by email or phone). AA or higher degree, 2+ years of Customer Service work experience in Corporate Companies or finance/banking, and the ability to read, write, and speak Japanese is required. This is a Hybrid, full-time, non-exempt position, and excellent benefits including 401k.

Bilingual Japanese/English Client Services Representative Duties:

-Log customer data and inquiry information into proprietary system.

-Work with our partner bank to provide set up service support and troubleshooting issues.

-Manage customer entries into our billing database for the purpose of generating invoices.

-Collaborate with their back-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.

-Work together and problem solve along with the product team to assist in resolving issues.

-Develop good knowledge of bank cash management products to provide assistance, support and customer service to sales team and corporate banking relationship managers.

-Develop strong knowledge of internal policies and procedures in order to effectively execute processes.

-Keep close communication with the Senior Client Service Representatives on daily tasks and progress.

Bilingual Japanese/English Client Services Representative Skills:

-Must have 2+ years of Customer Service work in Corporate companies or banking/financial services experience

-Must have AA or higher degree

-Must be able to speak, read, and write Japanese

-Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries.

-Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.

****If interested, please apply with your most updated resume including your minimum salary requirement and why you left/or are looking to leave your current company. ****

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Activ8 West- Los Angeles (Japanese Recruiting Company) Recruitment & Solutions / Renaissance Resources Inc., has been one of the leading recruiting firms in North America when it comes to working with Japanese Businesses for almost 25 years. We have offices in Los Angeles, Chicago, Atlanta, Texas, New Jersey and Canada. Our services are based on the needs of our clients, and we connect them with qualified candidates in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, and Oil & Gas industries. With the recent expansion to California and the NYC/NJ area, our coastal offices have started working with clients in the Banking, Finance, and Entertainment Industries. We like to take the approach of working one on one with each of you to ensure that we have the best understanding of your background and what it is you are looking for in a career.

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