Job Description

IntelliSource is searching for a bilingual (Spanish/English) Customer Experience Representative to join our solar industry partner’s team in Denver ! Our partner helps people get access to solar at an affordable price with no installation required. This is an exciting and complex job that requires excellent communication, organization skills, and data entry management.

The Customer Experience Representative is responsible for interfacing with customers, sales representatives, marketing, and development teams to handle a variety of questions. You would learn about solar and respond to and provide assistance to our partner’s customers and internal stakeholders in areas such as billing, information updates, transfers, agreement inquiries, and some administrative task

• s.
  Monday-Friday schedule working remotely (training will be in-per
• son)2-3 years of related work experi
• enceBilingual Spanish and English required, written and ve

rbal

What We

• Offer:Competitive Compensation: $2
• 0/hourAwesome and Affordable Benefit Packages including medical, dental, vision, PTO an
• d 401KDynamic Environment: Dive into a fast-paced, ever-evolving atmosphere where every day brings new challenges and opportunities for g
• rowth.Fun Team Culture: Join a team that knows how to work hard and have fun doing it, all while supporting each other like f
• amily.Career Development: Take advantage of ongoing training and development opportunities to enhance your skills and advance your career in the exciting world of accou

nting.

Job

• Duties:Responsible for incoming calls and making outbound calls to resolve customer i
• nquiriesFriendly and professional phone e
• tiquetteDetermines and develops approaches to administrative customer service assignments and
• researchResponsible for customer service tasks that require planning and
• judgmentSolves a broad range of customer service problems varying in scope and co

mplexity

Qualified Candid

• ates Will:Ability to manage heavy phon
• e activityHave a desire to delight customers and go above and beyond the ca
• ll of dutyBe able to clearly articulate messages to a variety of
• audiencesCan establish and maintain strong rel
• ationshipsBe able to offer alternate solutions to existing processes/
• proceduresHave time management in fast fast-paced e
• nvironmentPossesses organizational skills to maximize pr
• oductivityProduce work that is accurate and with eye
• for detailSeek to improve the job and provide solution-oriente
• d feedbackDemonstrate business judgment by knowing when to work independently and when to c
• ollaborateCan solve complex issues that are in the best interest of the customer and t
• he companyPositively manage stress that is typical in a customer service e
• nvironmentWrite professional and friendly email communications in both Spanish a
• nd EnglishBe proficient in Mthe icrosoft suite to include Outlook, Excel, Word,
• PowerPointBe available to work an hourly position that may involve occasiona
• l overtimePrior experience in SalesForce is a plus but n

ot a must!

ABOUT I

NTELLISOURCE:Innovative outsourcing + proven execution. Headquartered in Denver, CO, IntelliSource has over 25 years of outsourcing experience – bringing innovative business solutions through people, processes and technology that maximize operations and workforce management across a glob

al landscape.

WE AR

E INTELLISOURCEAt IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office – we take great pride in our company culture and the diversity within our organization that has developed

over the year

s.

EOE STATEMENTIntelliSource, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E

-Verify Employer.

Job Tags

Local area, Remote job, Monday to Friday,

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