Job Responsibilities: 1. Complaint Management Handle customer complaints related to banking services, credit cards, service issues, and regulatory compliance Act as the escalation point to ensure timely and effective resolution of complex cases 2. Customer Engagement Communicate with customers via phone, email, and in person to understand concerns and provide solutions Maintain professionalism and empathy while managing challenging interactions 3. Analysis and Reporting Prepare reports on complaint trends, root causes, and resolution outcomes for internal stakeholders Identify recurring issues and recommend improvements to processes and service delivery 4. Cross-Functional Collaboration Coordinate with internal teams (e.g., Compliance, Operations, Customer Service) to resolve systemic issues Liaise with regulatory bodies and external parties when necessary to ensure proper complaint handling 5. Continuous Improvement Support the enhancement of complaint management procedures and service standards Keep abreast of industry trends and regulatory updates to ensure ongoing compliance and service excellence Interested applicants may email resume to kellychooi@recruitexpress.com.sg Chooi Kelly (CEI Registration No: R25136207) Recruit Express Pte Ltd (EA: 99C4599) #J-18808-Ljbffr RECRUIT EXPRESS PTE LTD
...portfolio, Five Star Executives is hiring and training individuals looking to get their foot in... ..., sales & new business development. The entry-level marketing associate will participate in... ...range and compensation package : Paid Training Performance pay with a...
...Autism Speaks is seeking a Social Media Manager to work in our dynamic Marketing Communications department. The Social Media Manager is... ...diverse, multicultural, and inclusive workplace. We recruit, evaluate, employ, and promote candidates without regard to race, color,...
Silica Services LLC is Hiring Belly Dump Company Drivers Get Home Daily - No Overnight Our Truck Drivers Deserve the Best Local CDL Driver Benefits Local Truck Driver Schedule and Location: ~ Daily home time - no overnight stays required ~10-hour workdays ~ Dedicated...
...company seeking a licensed professional engineer or engineering intern to assist with various Civil Engineering projects Responsibilities... ...in civil engineering. Proficiency in AutoCAD with Civil 3D. Good technical skills, creative, must be detail oriented, precise...
...in the healthcare industry, is seeking a Medical Coder to join their team. As a Medical Coder... ...Job Title: Medical Coder Location: Remote Pay Range: $28 - $32/hr What's the... ...chart case inventory. Retrieve records via various electronic and on-site methods...